We Build Custom AI Copilots for Companies with Technical Products
Technical Products Are Hard
If your company manufactures, uses, or services technical products, you know the unique challenges that exist in the market.
Greater complexity of equipment, skilled labor shortages, increased employee turnover, growing skill and knowledge gaps— all of this has created a perfect storm.
Providing your customers, partners, and employees with immediate access to always-available product Copilots with deep knowledge about your products is a game changer.
Industries We Work In
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![Industrial Machinery]()
Industrial Machinery
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![Medical Devices]()
Medical Devices
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![Aviation Ground Support Equipment]()
Aviation Ground Support Equipment
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![Electronics and Hardware]()
Electronics and Hardware
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![Food Service Equipment]()
Food Service Equipment
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![Printing Equipment]()
Printing Equipment
Why a Technical Support Copilot?
TScopilot is a best-in-class AI solution trained on millions of technical data sources including product manuals, service bulletins, spare parts documentation, technical drawings, and much more. Our custom Copilots are additionally trained and fine tuned using specific knowledge about your company’s products. When we get to the deployment phase, our team also has deep expertise integrating these next generation tools into your existing workflows.
Our software significantly improves the experience for your customers in receiving immediate answers to detailed technical questions about your products.
⚡️ Instant information retrieval across product knowledge base
🔎 Search performed using natural language queries
⚙️ Multimodal capabilities allow querying of technical drawings
💯 Consistent support excellence at scale
🌎 Multilingual queries regardless of source data language
🔒 Enterprise-grade security for all company data
⏰ Lower onboarding times for new hires
📈 Augmented expertise with AI insights
🤖 AI models fine tuned for technical product use cases
The Research
A study* by Stanford and MIT on generative AI-based natural language assistant tools examined 5,179 customer support agents.
In addition to significant quantitative increases in support agent productivity, the study also found that customer sentiment improved and employee turnover decreased.
More effective technical support is accelerating the trend towards agents taking on more complex customer responsibilities.
Support Agent Productivity Increases Using AI-Based Tools
*SOURCE: Generative AI at Work, April 2023, Erik Brynjolfsson, Danielle Li, Lindsey R. Raymond.
How It Works
1 / Data Ingest
TScopilot is trained on all your company’s service and product data, including both written and video content, manuals, FAQs, and text documents— regardless of how unstructured the data is.
2 / Integration
TScopilot seamlessly connects with your existing support ticketing systems, and/or any live data repositories that make up your company’s entire knowledge base.
3 / Training
Our team will conduct a series of onboarding sessions to train your technical support agents and illustrate exactly how they can fully leverage TScopilot to augment their daily customer interactions.
4 / Continuous Learning
TScopilot continuously learns from new data and ongoing support team interactions, constantly improving its performance.
Solutions
TScopilot Service
Our full technical support software trained on your company’s entire knowledge base. Designed for internal support teams allowing agents with different levels of experience and domain expertise to provide a consistent, high level of support to your customers and partners. A game-changer that levels the playing field for your entire technical support organization.
TScopilot Product
Technical support copilots trained on specific products only. Designed to be customer-facing, allowing machine operators in the field to ask detailed questions using natural language about machine operation, maintenance, etc. This is a great way for manufacturers to provide their customers with a dedicated product expert available 24/7.
FAQs
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Our focus is helping small and medium-sized companies with highly technical products. TScopilot has a customer-facing version designed for operators in the field and an internal tool for technical support teams.
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We can ingest numerous types of service data—including product documentation, manuals, and free text from support tickets and emails, regardless of how unstructured the data is. We can fully integrate with existing support ticketing systems such as Zendesk, Intercom, Hubspot and any others.
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TScopilot is equipped to handle a wide range of technical support issues, from simple troubleshooting to complex machinery operation problem-solving, software bug identification, and even handling system failures. Support agents will be able to do so in a fraction of the time compared to traditional tools, regardless of their experience level.
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Yes, security is a top priority for us. TScopilot has enterprise-grade security to safeguard sensitive company information. We use end-to-end encryption for data in transit and at rest and comply with major regulatory standards including SOC1, SOC2, HIPAA, and GDPR.
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TScopilot is designed to be user-friendly and intuitive. Queries are made by support agents using natural language. Minimal training is required and we provide comprehensive onboarding sessions as well as ongoing support to ensure your team can leverage all of TScopilot’s capabilities.
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Absolutely! We encourage you to see a live demo of TScopilot so you can witness firsthand how it can transform your technical support operations. Contact us today to schedule a demo at a time that suits your team.
